Southern Counties Depot
Main Road
Rettendon Common

Tel: 01245 401 541


Conditions of Hire


These conditions apply whether a contract has been made verbally or in writing.


Quotations are made subject to a vehicle suiting the hirer's requirements being available at the time of acceptance. Quotations are based on costs prevailing at the time and in accordance with details provided by the hirer. Quotations are valid for 28 days from issue or for any specified period. Unless otherwise stated admission fees, tolls and parking charges are not included.

Use of vehicle

Unless previously agreed by the Company, the vehicle is not available for the use of the hirer other than for the journeys and times stated.

Driver's Hours & Rest Periods

The hours agreed with the Company for the operation of any hire(s) must be observed (other than in the case of serious emergency or diversion) so that current regulations governing driver's hours may be complied with.

The Company Reserves

The right to curtail or otherwise alter any hire which does not comply with the relevant regulations.

Seating Capacity

Not more than the maximum number of passengers indicated may be carried on each vehicle.

Conveyance of Animals

No animal, other than "guide dogs" for the blind, may be carried on any vehicle without the prior agreement of the Company.


Normally written confirmation by the Company is the only basis for the acceptance of a hiring or for a subsequent alteration in its terms.


Any requested deposit must be paid by the time stated and payment in full must be made before the start of the hire unless the Company has agreed in writing to a variation of this condition. Cheques are not accepted on the day of the hire and must reach us at least 7 working days before the date of hire. The Company reserves the right to add interest at the rate of 2½ % compound interest per calendar month after the date by which payment should have been made.

Cancellation by Hirer

In the event of cancellation by the hirer; the Company reserves the right to retain any deposit. The hirer shall be liable to the Company for any losses incurred by the Company as a result of the cancellation but not exceeding the full cost of the hiring.

Cancellation by the Company

In the event of any emergency or force majeure or of any action by the hirer to vary the agreed conditions unilaterally, the Company may by returning all monies paid and without further responsibility cancel the contract.

Route & Variation

Should a vehicle be detained by the hirer or taken on a longer journey than contracted for, the Company reserves the right to make an additional charge commensurate with the costs incurred during the hiring. The driver must be the judge of the reasonableness of any request for a change of route or time. In any event, the vehicle will depart at the agreed time and the Company will not be liable for any loss or injury sustained by a passenger failing to join the vehicle at the appointed time.

Change of Vehicle

The Company reserves the right to provide a larger vehicle than that specified but at no additional charge unless any extra seats are used. The Company reserves the right to substitute other vehicles of similar quality including those of other operators, for all or part of the hiring.

Breakdown & Delays

The Company gives its advice on journey times in good faith but does not guarantee the completion of any journey at a specific time and will be liable for loss or inconvenience caused by breakdown or other delay.

Agency Arrangements

When the Company hires in vehicles from other operators at the request of the hirer and where the Company arranges ancillary facilities such as meals, accommodation, ferries, admission tickets or any other services provided by another contractor, it does so as an agent for and on behalf of the hirer. Any terms and conditions imposed by such contractors through the Company shall be binding on the hirer as if he had directly contracted such service.

Passenger Property

Unless previously agreed with the Company, the driver has discretion as to carriage of passenger's luggage and its storage. The Company will not accept liability for any damage to any property which belongs to any passengers and is left in a vehicle. All articles of lost property recovered from a vehicle will be held for one month only after which the Company will dispose of such articles.

Conduct of Passengers

The driver is responsible for the safety of the vehicle. Any passenger whose conduct is in breach of statutory regulations may be removed on the driver's authority. The hirer will be held responsible for the conduct of passengers and for any damage to the vehicle by passengers during the hiring.


Any complaints in respect of the Company's service should be made in writing to the Company's registered office as soon as possible but within 28 days of the incident occurring.


No bill poster, sign or notice is to be displayed on any vehicle without the written consent of the Company.


Other than on a vehicle expressly for that purpose, food or drink may not be consumed on the vehicle without prior agreement of the Company or of the driver.


Smoking on any vehicle is prohibited by Law.


Where more than 28 days elapse between acceptance of the quotation and performance of the contract, the Company reserves the right to pass on any increase in its costs as a surcharge.

English Law

Orders are only accepted in that the law of England shall apply to the contract arising from such an order and to the determination of the rights and liabilities of the respective parties and in that no action or other proceedings shall be brought by either party in relation to such contract except in a court or competent jurisdiction in England.


All hirers and individual passengers are recommended to obtain insurance cover for those items where, save for negligence the Company's liability is limited (such as delays or luggage).

For a Quotation without obligation; telephone our Sales Team on:

01245 401541 (Mon to Fri 09:00 to 18:00)

07917 524650 (Out-of-Hours)

All major credit & debit cards accepted

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